about

features

creating playful pieces centered
around adaptability, interaction & play

shipping & processing


audsmiley’s garments and textile products are made to order, following slow fashion practices. Once an order is placed, it typically takes 3-5 weeks for the items to be handmade in Canada. This approach ensures the highest quality standards and aligns with our aim to create sustainably.

Shipping is free for all orders within Canada and U.S.

All orders are shipped via Canada Post from Canada. A link to track your order will be sent to you upon shipment (unless the untracked international shipping option is chosen). Shipment transit times will vary per country and shipping method. Estimated shipping times are:

                   Canada: 2-7 business days
                   U.S.: 4-9 business days
                   Europe: 6-12 business days
                   Asia & Oceania: 8-17 business days
                   South America: 10-21 business days

Should you require items for a specific date, please contact us prior to placing your order to ensure if we are able to meet your required date. 


returns


All products are final sale. and we do not accept returns. We encourage customers to review product details and sizing information carefully before making a purchase. Should you have any further inquiries about our products, we remain available to contact for your assistance. 


damages


Upon delivery, should there be any case of damages or issues with your order, kindly contact us and we will be happy to correct the issue. 


exchanges


If you wish to make an exchange for a different size or item, you have 14 business days from the shipment date to do so. To be eligible for an exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required. Exchanges are subject to our current availability of items. You will be responsible for further shipping charges to return the item and for the new shipment. We encourage you to use a tracked shipping service, as we are not liable for damaged or lost return shipments.


 To proceed with an exchange or any other inquiries, kindly contact:

contact: info@audsmiley.com


terms of service
© 2024, audrey chen
© 2024, audrey chen

creating playful pieces centered around interaction, adaptability & play


fashion design

    crossing and parting
       
> knitwear

    moments of magic

    coat bag



features
about


come play   c:

︎  ︎  ︎

about  |  features

come play   c:

︎  ︎  ︎