process
Each piece is made in Toronto. Pre-orders allow us to minimize waste and supports a more sustainable production practice.
Pre-orders: Orders will be fulfilled according to the timeline listed on each product page.
In-stock items: Please allow 3-5 business days for us to process, pack, and ship your order.
Processing and pickup times may vary during holidays and other peak periods. Please contact us at contact@audsmiley.com if you have questions on current fufillment timelines.
shipping
All pieces ship from Canada. A link to track your order will be sent to you upon shipment. Shipment times vary per country and shipping method.
Applicable taxes on your order will be calculated at checkout. audsmiley is not responsible for international taxes, customs duties, or any additional fees incurred upon delivery.
returns
As all items are final sale. Please review product details and size charts carefully before purchasing.
If you have any questions about the product prior to purchase, kindly reach out to contact@audsmiley.com and we will be happy to assist.
damages or defects
If you receive a defective or damaged item, please send an email to contact@audsmiley.com within 3 business days of receiving your item. Please include images and a description of the issue.
Your item will be replaced (or refunded, if a replacement is not available) upon approval. To be approved, items must be in its original condition, unworn, unwashed, with its original tags, and accompanied by your receipt or proof of purchase.
exchanges
If you would like to exchange your order for a different size, color, or item, you may do so within 5 business days of receiving your item. Please note that exchanges are subject to current stock availability.
To be eligible, the item must be in its original condition, unworn, unwashed, with its original tags, and accompanied by your receipt or proof of purchase. Items that show signs of wear or damage caused by the customer will not be accepted.
The fastest way to process an exchange is to return your original item and, once your return has been accepted, place a new order for your preferred item. Customers are responsible for return shipping costs and any shipping fees for the new order. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments. Please contact us at contact@audsmiley.com to initiate an exchange.